Service Supervisor

Duties And Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson's philosophy of personalized service.
• Assists with supervision of front-end operations, monitors and directs customer traffic flow, coverage of checkout lanes, cleanliness and appearance.
• Ensures compliance with Company policies and front-end procedures (i.e. promotions, suggestive sales, scan accuracy, WIC, restricted sales, dress code, check acceptance, coupon policy, gift cards sales, associate sales, safety, loss prevention, etc.).

Skills And Physical Requirements

• Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure.
• Ability to deal with the public and project a positive image.
• Ability to receive incoming calls appropriately. Ability to make intercom announcements.
• Frequent reaching, lifting, stacking and maneuvering objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to operate cash register, scale and other point of sales equipment.
• Ability to troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
• Knowledge of basic employment law and the analytical ability to handle administrative details such as planning and scheduling.
• Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions.
• A good understanding of Company practices and in-depth understanding of front-end policies and procedures, and the ability to judge and react to business activity.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
• Ability to present a positive image to the public.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
• Knowledge of basic mathematics and weights and measures.