SERVICE SUPERVISOR - COMPUTER REPAIR

About the role

Micro Center is the nation’s leading computer and electronic device big-box retailer, offering an industry-leading selection of premier computer products and a knowledgeable staff. We are seeking a self-motivated, results-oriented Service Operations Supervisor to oversee the operational aspects, goals, and metrics of the Computer Service Repair Department and Knowledge Bar.

Responsibilities

• Provides leadership and guidance to the Computer Service Repair Department and Knowledge Bar associates.
• Ensures parts orders and returns are executed accurately and within specified timeframes, including store stock quality control.
• Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing.
• Ensures customer service standards are met and difficult customer situations are handled courteously and professionally.
• Drives performance of the Service Department to meet or exceed established goals for customer satisfaction, productivity, income, and operational efficiency.
• Manages vendor relationships, including parts cost, margin, and service-level agreements (SLA).
• Creates vendor P&Ls (Profit & Loss statements).
• Participates in staffing, orientation, and training activities in the store.
• Assists with scheduling to ensure proper coverage.
• Maintains the technical certification level of the shop to ensure proper service and repair of products.
• Responsible for the look and feel of the parts room and any facility maintenance of the Service Department.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree from a college or technical school preferred.
• At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.
• A+ and Apple certifications are required within 120 days of hire.

Skills

• Communication and Language: Ability to communicate professionally, handle multiple customers and projects simultaneously, read and interpret business documents, write reports and correspondence, and effectively present information in one-on-one or group settings.
• Reasoning and Mathematical: Ability to calculate figures such as discounts, interest, commissions, proportions, and percentages; apply basic algebra concepts; define problems, collect data, and draw valid conclusions; follow written, verbal, or diagrammatic instructions.
• Physical Requirements: Ability to regularly lift and/or move up to 10 pounds and occasionally lift up to 50 pounds; stand for prolonged periods.

Schedule

Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.

Benefits

• Medical, Dental, and Vision Benefits for regular full-time associates.
• 401K Plan with Company Match.
• Paid Time Off.
• Employee Discount, including a Friends & Family Discount Program.
• Tuition Reimbursement & Education Discounts.
• Esteemed Vendor & Company Job Training.
• Career Advancement Opportunities.