Service Supervisor

What You’ll Do:

• C Conduct on-the-road supervision, including regular ride-alongs and shadowing, to ensure driver performance meets service and safety standards.
• B Monitor and assess operator interactions and adherence to safety procedures, offering constructive feedback as necessary.
• D Develop and deliver training programs for new drivers, including initial, remedial, and refresher content.
• E Provide hands-on training in best practices, safety protocols, and service standards to align with Via and Citilink’s expectations
• F Conduct proper post-accident and post-incident procedures including acting as the Designated Employer Representative (DER) for DOT purposes.
• G Act as the primary point of contact for immediate operational issues, implementing solutions to resolve challenges promptly.
• H Service trips as necessary, especially in the case of stranded riders, breakdowns, or other service disruptions.

Who You Are:

• A Possess sound knowledge of the city and an excellent driving record.
• B Possess previous supervisory or management experience.
• C Able and excited to train paratransit operators.
• D Available to be scheduled as per the evolving needs of the role during all service hours and days.
• E Able to operate a wheelchair-accessible vehicle within standard safety guidelines to ensure public safety
• F Must be able to safely push and maneuver more than 400 pounds of weight, such as in assisting passengers in wheelchairs or handling heavy equipment
• G Able to bend down on one knee for extended periods of time to secure wheelchairs and other mobility aids
• H Patient, empathetic, and sensitive to the needs of people with disabilities
• I Able to deal effectively and courteously with all customers and the public
• J Hold a valid driver’s license.
• K Pass a drug screening, motor vehicle check, physical exam, and criminal background check.
• L At least 25 years old.
• M Able to apply in person at Via’s offices in the Fort Wayne area

Compensation and Benefits:

• The candidate’s experience, knowledge, and skills determine the final salary.
• S Salary: Starting at $25.25 / hour
• We are proud to offer a generous and comprehensive benefits package including medical, dental, and vision plans, 401K matching, holiday pay, and PTO.
• N Ability to work flexible hours, including evenings and weekends, as required.