Service Supervisor

Key Responsibilities

• Supervise daily front-end operations including check stands, self-checkout, and service desk
• Ensure efficient customer flow and minimal wait times
• Monitor register activity, cash handling procedures, and till accountability
• Maintain cleanliness, organization, and readiness of all service areas
• Support execution of promotions, programs, and front-end initiatives

Customer Service Excellence

• Deliver outstanding customer service and lead by example
• Handle customer concerns, complaints, and service recovery situations
• Support returns, exchanges, and customer service desk operations
• Promote loyalty programs and ensure a positive shopping experience

Team Leadership & Development

• Supervise, coach, and support front-end associates (cashiers, courtesy clerks, service desk)
• Assign daily tasks and ensure proper coverage across service areas
• Provide real-time feedback and reinforce service and performance standards
• Assist in training new hires and developing team members

Performance & Productivity

• Monitor front-end productivity metrics including speed, accuracy, and service levels
• Support labor management and efficient scheduling execution
• Identify and address performance gaps to improve overall service efficiency
• Assist in reducing shrink through proper procedures and awareness

Compliance & Safety

• Ensure compliance with cash handling policies, security procedures, and company standards
• Support loss prevention efforts and report suspicious activity
• Maintain a safe and secure environment for customers and employees
• Follow all safety policies and regulatory requirements