Service Supervisor

About the role

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. As the industry leader, we are recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next, embracing change to maximize the potential of our most valuable resource — our people.

Carwash Services is an industry leader providing services, chemicals, and professional installation to meet the demands of car washes across the region. Our dedicated, expert-led sales, service, and support divisions work together to equip car wash business owners with the tools they need to achieve and maintain success.

Responsibilities

• Interact with customers reflecting courtesy, integrity, and good workmanship.
• Serve existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems.
• Establish service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Keep personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Document service and installation actions by completing forms, reports, logs, and records.
• Maintain customer confidence by keeping service information confidential.
• Complete specified assignments in as little time as required while meeting quality standards.
• Safeguard company and customer information and valuable equipment.
• Complete all records of contacts, time, and travel on a daily basis.
• Maintain the highest level of skills for installation and service of specified systems.
• Train customer personnel on equipment use.
• Provide a status of service work performed in-house or on-site per sales ticket.
• Comply with pertinent safety codes and regulations, e.g., OSHA.
• Assist in the training of new Service Technicians.
• Clean and inspect company-provided service vehicles each week.
• Understand that there may be other duties to perform as needed that are not itemized in this job description.

Requirements

• High School Diploma/GED required. Preference given to Technical School graduates, Automotive Techs, Fabricators, & Installers.
• Minimum of 5 years’ experience working as a field tech, running service calls, completing work orders, and interacting positively with customers.
• A valid driver's license.
• Mechanically inclined with a strong working knowledge of electronics & electrical circuits, plumbing, and pressurized systems.
• Basic understanding of mathematics.
• Able to read and understand blueprints and schematics.
• Positive attitude, dependable, ethical, honest, and a self-starter with the ability to work independently.
• Clear, open, and effective communication.
• Must be able to supply your own hand tools, as required.
• Able to lift and maneuver up to 50 lbs.
• Able to work outdoors in the heat and cold.
• Must pass a background check, including MVR, and drug screen.
• Must be able to read and understand the English language.
• Maintain a neat appearance and wear proper clothing.
• Demonstrates the ability to tactfully handle difficult situations.
• Consistently demonstrates ability to recognize and deal with priorities.
• Keeps the Field Service Manager informed on all problems.
• Seeks guidance and direction, as necessary, for performance of duties.
• Demonstrates good judgment in investigating and solving problems.

Benefits

• 100% employer-paid medical plan for eligible employees.
• Employer-paid Short-Term Disability (STD) coverage.
• Voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.