Service Supervisor

Why choose us?

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Purpose

The Service Supervisor is responsible for supporting front-end operations and ensuring an exceptional customer experience throughout the store. This position provides leadership to cashiers, courtesy clerks, service desk associates, and other front-end team members while maintaining operational efficiency, service excellence, cash accountability, and compliance with company policies and procedures.

Responsibilities

Customer Service & Store Support

• Deliver exceptional customer service and promote a customer-first culture.
• Serve as a primary point of contact for customer questions, concerns, and service recovery situations.
• Ensure customers receive prompt, friendly, and efficient service at all times.
• Monitor checkout operations to minimize wait times and improve customer satisfaction.
• Support service desk functions, including returns, exchanges, refunds, and store programs as applicable.
• Assist with store-wide customer service initiatives and special events.

Front-End Operations

• Oversee daily front-end activities to ensure efficient operations.
• Monitor cashier productivity, lane coverage, and customer traffic flow.
• Coordinate break schedules and staffing assignments to support business needs.
• Ensure checkout lanes, service areas, and front-end workstations remain organized and operational.
• Support implementation of company promotions, loyalty programs, and operational initiatives.
• Assist with opening, closing, and shift transition procedures.

Team Leadership & Development

• Supervise, train, coach, and develop front-end associates.
• Provide ongoing feedback and support to help associates improve performance.
• Promote teamwork, accountability, and a positive work environment.
• Assist with onboarding and training new associates.
• Reinforce company policies, procedures, and customer service standards.
• Lead front-end operations in the absence of higher-level management when assigned.

Cash Handling & Asset Protection

• Support cash accountability and front-end financial controls.
• Perform register audits, cash pickups, and cash reconciliation activities as assigned.
• Ensure compliance with company cash-handling procedures.
• Monitor front-end operations for potential theft, fraud, or policy violations.
• Report operational concerns, shortages, or discrepancies to management.
• Support loss prevention and shrink reduction initiatives.

Compliance & Safety

• Ensure compliance with company policies, safety standards, and operational procedures.
• Monitor front-end activities to ensure regulatory and company requirements are met.
• Promote a safe environment for customers and associates.
• Respond appropriately to emergencies and customer incidents.
• Complete required documentation, reports, and incident records accurately.
• Participate in operational audits and corrective action initiatives as needed.

Communication & Operational Excellence

• Communicate operational priorities and service expectations to associates.
• Partner with department managers and store leadership to support overall store goals.
• Identify opportunities to improve efficiency and customer satisfaction.
• Assist with execution of store programs, sales initiatives, and service standards.
• Support a culture of operational excellence and continuous improvement.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)

For eligibility requirements please visit myACI Benefits.

• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values

ACI Values – Click below to view video.