Service Supervisor

Job Summary

Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is seeking a Service Supervisor to lead their Service team. This role offers competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

About the Role

As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, technician development, and customer satisfaction. Every day you will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication.

Responsibilities

• Supervise and manage all shop processes, financials, technician development, and customer satisfaction.
• Ensure the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication.
• Lead and develop the Service team to achieve business goals.
• Maintain good customer and employee relations.

Requirements

• Prior experience and knowledge of medium and heavy-duty trucks.
• Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
• Computer skills, including Microsoft Office suite.
• Leadership skills and mindset.
• Ability to maintain good customer and employee relations.

Qualifications

• High school diploma or equivalent.
• Experience in a supervisory role preferred.

Skills

• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficient in Microsoft Office Suite.

Benefits

• Competitive compensation ranging from $60,000-$80,000/yr (Depending on Experience).
• Retirement Plans with Company Match (401(k) & Roth 401(k)).
• Medical, Dental, Vision, and Prescription Insurance.
• Flexible Spending Accounts (Flex Plans).
• Life Insurance.
• Short- and Long-Term Disability Insurance.
• Employee Assistance Program.
• Online and Instructor-Led Training.
• Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays.
• Open Door Policy.
• Drug-Free Workplace Policy.

Pay

$60,000-$80,000/yr (Depending on Experience)

Schedule

Full-time position with flexible schedule to accommodate business needs.