Service Supervisor

About the role

Our Fairbanks Branch is seeking a Service Supervisor who thrives in a dynamic environment, works well with people, adapts quickly to change, and handles stress while driving service-department growth through outstanding performance and customer satisfaction.

Responsibilities

• Review workload and proactively identify and resolve potential problems.
• Work with customers on quotes and resolve billing conflicts.
• Ensure customer and employee satisfaction while maintaining profitability.
• Oversee repairs and preps to ensure they are complete, on time, and on budget.
• Manage technicians to ensure safe and efficient repair and prep processes.
• Coordinate training efforts to develop technicians’ skills.

Requirements

• Valid driver’s license.
• High school diploma or equivalent.
• Minimum of 3–5 years’ experience in a service department.
• Familiarity with shop tooling to assist technicians as needed.
• Two or more years of service management or supervision experience (preferred).
• Knowledge of DBS system (a plus).
• Ability to work in a typical, physical work environment.
• Proficiency with Microsoft Office software and hardware.

Benefits

• Medical, dental, and vision insurance.
• Telehealth services.
• Paid vacation, holidays, and sick leave.
• Employee referral bonus.
• Safety boot reimbursement.
• 401k with company match and profit sharing.
• Company-paid life insurance.
• Employee Assistance Program (EAP).
• Employee discounts.
• Seniority bonus.
• Excellent recognition program.
• Potential performance-based increases throughout the year.