Service Supervisor

Responsibilities

• Schedule and assign work to shop and Service Technicians.
• Track progress and check work status of technicians to ensure the timely servicing of customer equipment.
• Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed.
• Aid technicians on complex diagnostic and repair issues.
• Open, update, and invoice work orders.
• Advise customers on repairs, define the scope of work, and ensure expectations are met.
• Analyze customer problems and prepare reports and problem logs.
• Aid in time card entries, review, closing and invoicing work orders.
• Maintain customer files.
• Communicate with the credit department to ensure financial needs are met.
• Maintain a professional and proper personal appearance at all times adhering to company policy.
• Enforce safety policies and see that proper safety practices are followed at all times.
• Perform safety audits.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.

Qualifications

• 3-5 years’ experience within the earthmoving or heavy equipment industry.
• 2 years experience in a supervisory or management position.
• Experience with CAT or similar competitive equipment.
• Ability to effectively lead, influence and communicate with others both internally and externally.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Strong written and verbal communication skills.
• Able to perform duties with a sense of urgency, exceeding customer expectations.
• Excellent organizational skills.
• Ability to work in a dynamic fast paced environment.

Requirements

• Associates degree in Diesel Technology and/or business studies.
• Equivalent education and relevant work experience may be considered in lieu of an Associates degree.

Pay

Pay Range: $65,000-75,000/yr. This is a salaried position.

Benefits

• Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Employee Assistance program (EAP)
• A dditional supplemental offerings and discount programs
• Employee Referral Program