Service Supervisor

About the role

We are seeking a Service Supervisor to lead and support our Service team at Cummins, Inc. in the Bronx, NY. Key responsibilities include supervising technicians and leaders, communicating repair plans, monitoring productivity, and managing service logistics.

Responsibilities

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.
• Support Technicians with first-level assistance and escalate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.

Requirements

• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
• Electronic Service Tool Application : Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.

Qualifications

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Skills

• Effective communication skills.
• Customer focus.
• Diagnostics and electronic service tool application.

Benefits

Details about benefits will be provided upon hire.

Pay

The salary range for this role is $94,560 to $141,840 per year. Final salary will be determined based on relevant factors, including qualifications and experience.

Schedule

The position requires 100% on-site work.

Additional Information

Branch is a collective bargaining location. Union experience is preferred but not required. Preferred work hours are 7am-4pm. Relocation package available.