Service Supervisor

Overview

WHY COOLSYS?

Benefits at CoolSys include competitive compensation ($40-$60/hour DOE), a SIGN ON BONUS ($5,000 DOE), paid drive time, ongoing education & training, comprehensive benefits (medical, dental, vision, prescription coverage, paid vacation/holidays, 401(K) match), year-round, diverse work, and extra perks like a quarterly bonus plan, tuition reimbursement, employee discounts, and more. Join us to work with top-tier clients in the HVAC and refrigeration industry!

Responsibilities

• Manages the Service P/L for assigned branch(s).
• Responds to own calls.
• Effectively manages call volume for area of responsibility.
• Ensures customer requirements are followed, and calls are completed on a timely basis.
• Maintains communication with customers and ensures their expectations are met.
• Solves issues or problems that impact customer satisfaction.
• Interviews, selects, hires, and oversees onboarding of Lead Techs and Technicians.
• Schedules and dispatches technicians efficiently, based on skill level, location, and call volume.
• Maintains performance and provides training, coaching, and performance feedback to Lead Techs and Technicians.
• Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
• Maintains use of PPE and safe behavior, including driving, by all employees.
• Maintains customer service and quality of work meets customer requirements and Source standards.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Qualifications

• High school diploma, GED, or completion of trade program or technical school.
• College degree, a plus.
• EPA Certification.
• 5+ years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.
• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
• Ability to solve problems and apply good judgement.
• Excellent verbal/nonverbal and written communication and presentation skills.
• Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers.
• Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.
• Good driving record.
• 2+ years of Supervisory experience, preferred.
• Good leadership potential, with demonstrated experience overseeing a diverse and multi-disciplined workforce.
• Able to manage time, delegate assignments and follow through to ensure good results.
• Able to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Able to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.