Service Supervisor

About the role

Join CBX Solutions, the nation's leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow.

Responsibilities

• Assist the Service Manager with overseeing the day-to-day operations of the service department in his/her branch or area of operation.
• Supervise Service Engineers, Specialists, and Associates and provide support, guidance, and mentorship to his/her subordinates in all matters relating to their duties, technical and non-technical.
• Review technician notes and service tickets for completion, accuracy, and before closing/invoicing service issues for the following solutions: IP video surveillance; access control; enterprise wireless and networking; voice, data and fiber cabling; unified communications; and audio/visual solutions.
• Review and approve time and expense reports for his/her subordinates.

Requirements

• High school diploma or equivalent
• 5+ years of experience in the physical security/IT field
• Obtain and maintain relevant certifications
• Maintain company-owned equipment
• Experience in configuring access control and surveillance systems
• Excellent external and internal communication skills
• Solid organization, attention to detail, and multi-tasking skills
• Ability to read and use a measuring tape, level, and other required tools for installation

Qualifications

• Minimum 2+ direct reports
• Knowledge of industry standards, regulations, and laws
• Ability to communicate effectively with customers and employees
• Desire to learn about the industry CBX Solutions serves
• Willingness to work flexible schedules as needed
• Comfortable working at heights and with heavy machinery
• Physical ability to lift up to 50 pounds and stand for extended periods

Benefits

Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.

Work-Life Balance: Generous paid time off for rest, family, and self-care.

Career Growth: Continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.

Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible schedule to meet customer needs, including nights, weekends, and overnights.