Service Supervisor

About the role

This position is directly responsible for supervising the service technicians in this specific geographic area. This person is also a primary contact for the customer personnel when either the route mechanic or service sales person is not available. This position is the technical backup for both the route mechanic and Service Sales Personnel on accounts in this geographic area. On repair, replacement, or installation jobs performed by Service Department personnel, this individual is responsible for completing the work on time and protecting the Company’s financial interest.

Responsibilities

• Recruit, interview and train new employees
• Review and follow up on mechanics' work orders and tool purchases
• Answer technical questions from field mechanics and Service Sales personnel
• Balance workloads in the area’s routes to keep appropriate skill levels on jobs as needed
• Manage “on call” staffing and vacation requests to assure the Company fulfills its contractual obligations
• Serve as backup for on call and weekend staffing shortages
• Perform periodic quality control inspections at customer locations
• Interface and cooperate with System Operations to assure the Company’s contractual obligations for project completion and warranty are fulfilled
• Optimize labor productivity by collaborating and resource sharing with other area Supervisors in FSG, Sunbelt Controls, and System Operations
• Maintain and safeguard the area special/large tool inventory
• Execute QA/QC protocols and QC field installation
• Implement Safety Department protocols by reviewing and discussing required safety documents with the field personnel to ensure work is being performed in a safe manner
• Mentor, train and develop future supervisors (succession planning)
• Coordinate and communicate effectively with different departments within ACCO
• Adhere to and promote ACCO company policies and procedures
• Install a culture of accountability, integrity, ethics, and respect within the department
• Other special projects may arise periodically

Requirements

• High school diploma, Certificate of G.E.D., or certificate of completion in an apprenticeship program in HVAC & refrigeration, or similar trade or technical program completion
• 10+ years of experience in HVAC-R mechanical service and repair
• 3+ years of Journeyman experience with HVAC-R mechanical service and repair
• Good written and oral communication skills
• Strong technical and troubleshooting skills
• Strong track record of successfully interacting with customers
• Able to utilize a personal computer
• Able to lift and carry materials ranging from 11-25 lbs. up to 33% of the time
• Valid (non-commercial) driver’s license with MVR that meets ACCO’s risk insurance standards

Qualifications

• Ability to lift and carry materials ranging from 11-25 lbs. up to 33% of the time
• Valid (non-commercial) driver’s license with MVR that meets ACCO’s risk insurance standards

Skills

• Good written and oral communication skills
• Strong technical and troubleshooting skills
• Strong track record of successfully interacting with customers
• Able to utilize a personal computer
• Able to lift and carry materials ranging from 11-25 lbs. up to 33% of the time
• Valid (non-commercial) driver’s license with MVR that meets ACCO’s risk insurance standards

Benefits

• Signatory employees only

Pay

This position is for signatory employees and wages will be in alignment with the current Collective Bargaining Agreements.

Schedule

Typical hours are Monday to Friday, between the hours of 5:00 am to 4:30 pm, overtime as needed. Travel: 0 -5% of the time to and from the primary office to regional branch offices.