Service Superintendent

About the role

Responsible for assisting with service operations, violations department so that it functions in an efficient and cost-effective manner. This position exercises discretion and independent judgement with respect to matters of significance.

Responsibilities

• Oversee all aspects of inspection and violations.
• Assist in maintaining violations department.
• Visit job sites and perform quality audits to ensure that route work is being completed efficiently and in a cost-effective manner.
• Assist mechanics with jobs, including troubleshooting and providing on-the-job training.
• Use accounting reports to review route profitability and call backs, including providing feedback, data, and reports to management.
• Take part, and assist with, safety training.
• Provide technical input to sales staff on the scope of work and materials needed to bid repair work, including calculating labor and material costs.
• Provide feedback to service manager prior to field evaluations and performance ratings.
• Determine what materials need to be ordered for service, repairs, and order parts.
• Directly supervise mechanics: interview, hire and train employees; plan, assign and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems; coordinate hiring, coaching, performance management and terminations with HR support and approval.

Job duties are performed mainly within an established office environment under normal lighting and climate-controlled tolerances; noise level is usually low to moderate. When visiting work sites, the employee is regularly exposed to wet and/or humid conditions, moving mechanical parts, high precarious places, and outdoor weather conditions, with often loud noise. The role requires working across departments in a team environment, interacting with diverse people and adapting as necessary. Prompt, reliable, regular, in-person attendance at the office is expected during standard business hours, with flexibility for varying hours as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business duties.

Requirements

• Education: Bachelor’s in a related field.
• Experience: Minimum 2 years