Service Specialist I - Deposit Operations Services

F&M Bank’s Service Specialist I is primarily responsible for handling tasks and duties in the Deposit Operations Services unit within our Central Operations Department.

Responsibilities

• Account maintenance and new account review
• Deposit account transaction review
• General ledger reconciliation
• Dormant and escheat monitoring
• Signature card review
• Exception item processing
• Deliver exemplary customer service to both internal and external customers
• Provide support for a variety of complex customer/department requests and issues
• Assist with troubleshooting operational issues quickly and competently while maintaining a focus on customer and Bank impact

Requirements

• Experience in deposit operations, including checks and related transactions, general ledger reconcilement, and dormant account processes
• Ability to prepare concise and accurate documents
• Understanding of State and Federal regulatory requirements
• Ability to quickly learn regulations and Bank policies and effectively apply the newly learned information
• Professional self-starter who can work independently yet demonstrates teamwork in facilitating workflow
• Ability to prioritize effectively and remain focused and organized under pressure
• Excellent written and verbal communication skills
• High-level attention to detail and professional, business-like manner
• Devotion to operational excellence, adherence to high ethical standards, and focus on delivering accurate and precise results
• Reliable team member with an excellent attendance record
• Successful completion of a credit check as a condition of employment
• Minimum of high school diploma or equivalent
• Minimum 2 or more years of previous work experience in back-office banking, branch banking, or related financial services industry with proven experience in banking operations
• Strong proficiency in various PC applications, including MS Office Suite

Pay

$20.00 – $23.00 per hour (commensurate with experience and qualifications)

Location: Lodi, CA