Service Specialist

Qualifications

• High School Diploma required. Bachelors Degree and experience in Social Service field preferred.
• Requires ability to observe and work well with a diverse population; possess excellent written/verbal communication skills.
• Must possess a driver's license, vehicle, insurance, and ability/willingness to travel occasionally for home visits and other community activity to provide services.

Primary Duties/Responsibilities

• Provide a wide range of individualized case management services to TA recipients, SNAP recipients, and older youth who are/have been in foster care, creating and working on an individualized plan toward self-sufficiency.
• Conducts comprehensive initial intake and orientation to available services.
• Maintain contact with participants per State contract requirements.
• Reads and implements state and local policy.
• Completes agency documentation and data entry in a timely manner.
• Sends required letters and correspondence.
• Assesses participants for appropriate levels of service (including waivers) and referrals to internal and external services and providers.
• Places participants in appropriate activities including community services.
• Provides/arranges for supportive services.
• Develops and maintains knowledge of community resources. Makes referrals, advocates, and follows-up.
• Collects and processes attendance logs, requests sanctions, obtains needed verification.
• Other duties as assigned.

Benefits

• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities

About the Role

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Service Specialist to join our MWA Region 5 team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.