Service Specialist

Tasks and Qualifications

• Completes estimates and proposals for services
• Covers with Lifecycle Solutions and Services team (or other department entities) as needed to complete estimates
• Reviews service requests to determine requirements
• Supports sales staff in preparing for and/or facilitating customer conversations related to service offerings; may perform pre-sales support activities as needed
• Generates the scope of work for services affecting our existing customers
• Provides assistance to estimating team through analysis, investigation, and coordination of information to support their efforts
• Prepares weekly status reports on all project activities
• Performs full range of standard work for the professional field
• Refers complex, unusual problems to others
• Provides general guidance or training to support and/or professional staff
• Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations
• Travel 10% to customer sites/Dematic locations

This role requires flexibility to work remotely as needed based on business demands.

Tasks

• Completes estimates and proposals for services
• Covers with Lifecycle Solutions and Services team (or other department entities) as needed to complete estimates
• Reviews service requests to determine requirements
• Supports sales staff in preparing for and/or facilitating customer conversations related to service offerings; may perform pre-sales support activities as needed
• Generates the scope of work for services affecting our existing customers
• Provides assistance to estimating team through analysis, investigation, and coordination of information to support their efforts
• Prepares weekly status reports on all project activities
• Performs full range of standard work for the professional field
• Refers complex, unusual problems to others
• Provides general guidance or training to support and/or professional staff
• Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations
• Travel 10% to customer sites/Dematic locations

Qualifications

• BS/BA in related discipline preferred or advanced degree
• 2-4 years of successful experience in related field. Advanced degree may be substituted for experience, where applicable.
• Microsoft Office: Word/PowerPoint/Excel (including Pivot Tables)
• Salesforce / SAP / AutoCAD / Maestro experience is preferred
• Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments.
• Successfully applies complex knowledge of fundamental concepts, practices, and procedures in area of specialization.
• Demonstrates knowledge of organization's business practices and issues