Service Specialist 2 - Huntsville, AL

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Service Specialist to join our team. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects.

About the Role

As a Service Specialist, you are part of a dynamic team that allows you to grow as Convergint grows. Our mission is to be our customer’s best service provider, and we embrace diversity to achieve that goal. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Responsibilities

• Act as “our customer’s best service provider” to ensure Convergint is the customer’s first choice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Analyze repair requirements, provide customers with appropriate solutions, and complete necessary repairs and replacements.
• Complete accurate and detailed service reports for customers and Convergint to allow for accurate invoicing and job cost tracking.
• Provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State, and local regulations, as well as company health and safety policies.
• Communicate and collaborate with team members to improve overall operations.
• Perform preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers.
• Provide technical assistance, systems checkout of new and existing installations, troubleshooting, and maintenance and repair routines associated with installed security systems.
• Install small or less complex projects.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self-starter and work well with direct supervision.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems.
• Preferred Experience (but not required):
  • Relevant field service.
  • CCTV experience: Milestone / Genetec.
  • Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2.
  • Intrusion experience: DMP / Bosch.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.