Service Specialist 2 - Medina, OH

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Service Specialist to join our team. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects. As a Service Specialist, you are part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be their best at work and home.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We value diversity and were built on a solid foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Responsibilities

• Act as “our customer’s best service provider” to ensure Convergint is the customer’s first choice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identify and resolve problems for many types of service calls, including emergency and after-hours calls; analyze repair requirements and provide customers with appropriate solutions; complete necessary repairs and replacements as needed.
• Complete accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State, and local regulations, as well as company health and safety policies and procedures.
• Communicate and work with other team members consistently to improve overall operations.
• Primarily perform preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects.
• Provide technical assistance, systems checkout of new and existing installations, troubleshooting, maintenance, and repair routines associated with installed Security and the installation of small or less complex projects.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet, the needs and wants of the customer without being prompted.
• Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self-starter and work well with direct supervision.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems.
• Preferred Experience (but not required):
  • Relevant field service.
  • CCTV experience: Milestone / Genetec.
  • Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2.
  • Intrusion experience: DMP / Bosch.

Pay

Hourly Rate: $35.00 - $40.00/HR USD. Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.