Service Specialist, H2

Core Duties and Responsibilities

• Performing detailed surveys of the Hydrogen infrastructure at customer sites
• Maintenance and service of H2 systems at customer sites
• Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel
• Perform specialized service procedures including liquid tank repairs and vacuum jacket line repairs
• Interpret wiring and piping diagrams
• Providing emergency support service to customers as required on their H2 systems
• Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure
• Providing customer training on their H2 systems
• Troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems
• Performing special assignments including laboratory testing, field readiness demonstration testing, and marketing trade show support
• Maintaining ongoing communication with customer personnel regarding aftermarket support of hydrogen infrastructure
• Providing regular feedback to company management regarding field maintenance issues
• Completing administrative duties & documentation including expense reports, mileage logs, site, and system documentation
• Exhibiting and enforcing safety procedures in the field and at customer sites

Qualifications

• Education and Experience: Associates degree or vocational degree in engineering, electronics, pressurized systems or other applicable field of study. Will consider high school diploma and 3+ years of experience in lieu of above degree requirement.
• Desired Skills: Electrical and mechanical troubleshooting and repair skills, leadership experience, specifically in training and developing technical skills for employees, uncompromising dedication to customer service excellence, demonstrated analytical abilities with strong attention to detail, superior communication skills, proficiency with Microsoft Office software, ability to manage complex projects and multi-task effectively, ability to role model high standards of professionalism, excellent follow-through, must be driven and self-motivated, must possess the highest ethical standards and a commitment to work quality.

Pay

The pay rate for this position is $27.50 - $40.00 per hour, with the base salary determined on a number of factors including but not limited to education, experience, skills, and geography. A 5% company match is offered with the 401(k) plan. Health, Dental & Vision Insurance eligibility starts from the first day of hire. Bonus eligibility is also available. Paid time off including vacation, personal and sick time, paid holidays, wellness reimbursement program, potential to apply for tuition reimbursement, fertility and family building benefit, employee referral program, and employee assistance program are part of the total rewards package.