Service /Shop Dispatcher

About the role

Honda of Watertown, a proud member of the Lorensen Auto Group, seeks an experienced Shop Dispatcher for their high-volume service department.

Responsibilities

• Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity
• Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met
• Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs
• Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays
• Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times
• Documentation: Maintain accurate records of work assignments, job status, and completion times
• Customer Focus: Support the service team in delivering timely and high-quality service to customers

Qualifications

• Strong organizational and time-management skills
• Ability to balance multiple tasks and priorities in a fast-paced environment
• Excellent communication and problem-solving skills
• Proficiency with scheduling tools and basic computer applications
• High attention to detail and methodical approach to planning

Benefits

• 401(k)
• Excellent 401(k) match
• Medical and Dental insurance
• Disability insurance
• Ongoing monthly training and reviews
• Performance Incentives
• Life insurance
• Paid time off
• Vision insurance
• Free lunch on Saturdays
• Closed Sunday's and all Major Holidays