Service Dispatcher

About the role

Join an Established, Texas-Owned HVAC Company
For more than 44 years, Environmental Air Systems has proudly served the Houston area by delivering exceptional heating and air conditioning services backed by integrity, quality workmanship, and outstanding customer care.
As an independently owned Texas company, we believe our employees are the foundation of our success. Our leadership team works alongside our employees every day, decisions are made locally, and we are committed to building long-term careers—not simply filling positions.
Many of our employees have been with us for years, and we are seeking someone interested in building a long-term career with our team.

Responsibilities

• Cook up daily schedules for HVAC service technicians
• Dispatch technicians efficiently based on location, skill set, and customer priority
• Monitor technician progress and adjust schedules throughout the day as needed
• Communicate appointment updates with customers and field staff
• Respond to customer inquiries regarding appointment status and scheduling
• Cook up emergency service requests and prioritize urgent calls
• Enter and maintain accurate customer, equipment, and job information in company software
• Work closely with the Service Manager to maximize productivity and customer satisfaction
• Deliver exceptional customer service during every interaction

Qualifications

• Minimum of 2 years of dispatching, scheduling, or customer service experience
• Experience in HVAC, plumbing, electrical, restoration, or another service industry preferred
• Experience dispatching 8-15 field technicians preferred
• Experience with FieldEdge or similar service management software strongly preferred
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Comfortable working with scheduling and computer software
• Ability to remain calm and prioritize during busy periods
• Detail-oriented with strong follow-through
• Positive attitude and team-first mentality
• Dependable attendance and professionalism