Service Scheduler

CECO Environmental is a global leader in providing sustainable solutions for industrial air, water, and energy transition. Since 1966, we’ve been addressing the world’s most pressing environmental challenges. Our mission is to protect people, the environment, and industrial equipment, making a tangible impact across industries like renewable energy, semiconductor manufacturing, power generation, and water treatment. As a purpose-driven company, we foster a culture of innovation, collaboration, and integrity.

About the role

The Service Team Scheduler plays a mission-critical role in ensuring successful field execution. This role owns the coordination and optimization of field service activities for engineered-to-order equipment installations, start-ups, troubleshooting, and ongoing maintenance. The Scheduler ensures the right technician, with the right expertise and tools, is deployed at the right time — driving customer satisfaction, operational efficiency, and revenue capture.

Responsibilities

• Develop and manage daily, weekly, and long-range schedules for onsite field technicians.
• Assign technicians based on skill set, certifications, product knowledge, geographic proximity, and project complexity.
• Coordinate installations, commissioning/startups, troubleshooting, warranty calls, repairs, retrofits, and preventative maintenance.
• Proactively adjust schedules to accommodate emergency service calls and changing customer needs.
• Serve as primary point of contact for customers regarding service scheduling and visit coordination.
• Confirm site readiness, access requirements, safety documentation, and special conditions prior to dispatch.
• Manage expectations regarding timelines, technician arrival, scope of work, and potential delays.
• Support post-service follow-up to ensure documentation and satisfaction.
• Maximize technician utilization while minimizing travel time and downtime.
• Coordinate multi-day or multi-technician installations for complex engineered systems.
• Identify scheduling conflicts, resource gaps, and workload trends; escalate capacity needs to leadership.
• Support KPI tracking including on-time startup, labor efficiency, response time, and backlog management.
• Partner with Parts and Warehouse teams to ensure required components, tools, and instrumentation are available prior to dispatch.
• Confirm shipment timing for startup-critical components.
• Coordinate rental equipment or specialty tools when needed.
• Verify service order accuracy and payment terms prior to scheduling (as applicable).
• Create and update service orders in ERP/CRM systems (e.g., D365).
• Track startup requests and installation milestones to support revenue recognition.
• Archive field service reports and notify internal stakeholders of job completion.
• Maintain accurate scheduling and documentation records for audit and reporting purposes.

Requirements

• High School Diploma or GED required; Associate degree preferred.
• 3–5 years of experience in industrial manufacturing, field service coordination, or technical customer service.
• Experience supporting field technicians in installation or service environments.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Experienced with ERP systems; Microsoft Dynamics 365 (D365) preferred.
• Familiarity with Field Service Management (FSM) or CRM scheduling software.

ADA Requirements

Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. This is mostly sedentary role. Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications, or a high degree of hand and eye coordination for sustained periods. The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.

Compliance with company attendance standards. Work: Exerting up to 20 pounds of force occasionally and/or a 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Work involves standing most of the time.

Benefits

At CECO, we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.