Service Sales Representative

About Us

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services, and an industry-leading field organization, we elevate customer performance, turn goals into real-world results, and help move society forward.

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on-the-job/cross-training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Responsibilities

• Professionally represent the company to promote and sell Electronic Fire Service offerings to customers and end users within assigned territory and accounts.
• Manage the entire sales process, from uncovering opportunity, developing solution/value proposition, preparing design, creating contract, negotiating terms, closing opportunities, and providing ongoing customer service through service delivery.
• Work with other sales, technical, design engineering, service, support, and management teams to meet customer needs.
• Assume Account Representative/Account Management responsibility, including provision and/or coordination of services (installation, customer training, etc.) to ensure complete customer satisfaction.
• Quickly identify and qualify opportunities using excellent sales, presentation, and closing techniques.
• Determine customer needs and develop a sales strategy to gain customer understanding of company product offerings.
• Conduct building surveys to support the development of estimates.
• Develop and maintain an active proposal backlog to support achieving the designated sales plan.
• Develop financial justifications, prepare proposals, make presentations, and perform vital follow-up for successful closing of sales.
• Close sales to meet or exceed sales plan objectives.
• Investigate and resolve customer problems regarding delivery dates, billings, financing, and other related matters.
• Maintain established accounts through regular customer contact in pursuit of additional sales.
• Perform periodic market investigations within assigned territory to develop new applications; provide sales forecasting for assigned territory.
• Maintain accurate and complete records of all sales-related activities.

Requirements

• Highly self-motivated and success-driven.
• High energy level with a focus toward customers and a strong desire to succeed.
• High degree of self-discipline.
• Strong written and oral communication skills.
• Good organizational skills, attention to detail, excellent communication skills, and ability to persuade and close sales.
• Ability to obtain appropriate licenses required by national, state, and local codes.
• Minimum two years of successful sales or technical experience with fire alarms, security control, monitoring, or similar industry, or equivalent technical experience and/or education.

Qualifications

• Bachelor’s degree in Marketing, Business, or Engineering preferred.
• Ability to obtain NICET certification within the first 12 months of employment.
• Experience working with electrical contractors, ability to read blueprints and wiring diagrams desirable.
• Computer experience including familiarity with Word, Excel, job costing systems, Microsoft, and Oracle programs preferred.

Pay

Hiring salary range: $53,400 to $80,250 (determined by education, experience, knowledge, skills, abilities of the applicant, internal equity, and alignment with market data). This role also offers a competitive Sales Incentive Plan that accounts for volume and margin on a project, quarterly, and annual basis.