Service Sales Representative 4

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Responsibilities

• Professionally represent the Company with respect to the promotion and sale of Electronic Fire Service offerings to various customers and end users within assigned territory and accounts.
• Manage the entire sales process, from uncovering opportunity, developing solution/value proposition, preparing design, creating contract, negotiating terms, closing opportunities, and providing on-going customer service through service delivery.
• Work with other sales, technical, design engineering, service, support, and management to meet customer needs.
• Assume Account Representative / Account Management responsibility including the provision and/or coordination of services (installation, customer training, etc.) to assure complete customer satisfaction.
• Quickly identify and qualify opportunities with excellent sales, presentation, and closing techniques.
• Determine customer needs and develop a sales strategy to gain customer understanding of company product offerings.
• Conduct building surveys to support the development of estimates.
• Develop and maintain an active proposal backlog that will support achieving the designated sales plan.
• Develop financial justifications, prepare proposals, make presentations, and perform vital follow-up for successful closing of the sales.
• Closely monitor and report on the status of all projects.
• Close sales to meet or exceed sales plan objectives.
• Investigate and resolve customer problems regarding delivery dates, billings, financing and other related matters.
• Maintain established accounts through regular customer contact in pursuit of additional sales.
• Perform periodic market investigations within as assigned territory to develop new applications; provide sales forecasting for assigned territory.
• Maintain accurate and complete records of all sales related activities.

Requirements

• Highly self-motivated and success-driven.
• High energy level with a focus toward customers and a strong desire to succeed.
• High degree of self-discipline.
• Strong written and oral communication.
• Good organizational skills, attention to detail, excellent communications skills and ability to persuade and close sales required.
• Ability to obtain appropriate licenses required by national, state and local codes.
• Minimum two years, successful sales or technical experience with fire alarms, security control, and monitoring or similar industry. Or equivalent technical experience and/or education.
• Bachelor’s degree in Marketing, Business, or Engineering preferred.
• Ability to obtain NICET certification within the first 12 months of employment.
• Experience working with electrical contractors, ability to read blueprints and wiring diagrams desirable.
• Computer experience including familiarity with Word, Excel, and job costing systems, Microsoft and Oracle programs preferred.

Skills

• Excellent communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to build and maintain relationships with clients.
• Knowledge of electronic fire service products and solutions.

Benefits

This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.