Service Sales Representative 4

About the role

Based in Cranberry Township, PA, this role is an opportunity to help grow fire sales through customer partnership, strong leadership, and cross-functional collaboration. You will join a team that supports a wide range of industries and values meaningful work, learning opportunities, and a culture where ideas can be heard.

Responsibilities

• Professionally represent the company to promote and sell Electronic Fire Service offerings to customers and end users within assigned territory and accounts.
• Manage the entire sales process: uncovering opportunities, developing solutions/value propositions, preparing designs, creating contracts, negotiating terms, closing opportunities, and providing ongoing customer service.
• Collaborate with sales, technical, design engineering, service, support, and management teams to meet customer needs.
• Assume Account Representative/Account Management responsibility, including coordinating services (installation, customer training) to ensure complete customer satisfaction.
• Identify and qualify opportunities using strong sales, presentation, and closing techniques.
• Determine customer needs and develop sales strategies to align with company product offerings.
• Conduct building surveys to support the development of estimates.
• Maintain an active proposal backlog to achieve sales plan objectives.
• Develop financial justifications, prepare proposals, make presentations, and perform follow-up to close sales.
• Close sales to meet or exceed sales plan objectives.
• Investigate and resolve customer problems regarding delivery dates, billings, financing, and related matters.
• Maintain established accounts through regular customer contact to pursue additional sales.
• Perform periodic market investigations within assigned territory to develop new applications and provide sales forecasting.
• Maintain accurate and complete records of all sales-related activities.

Requirements

• Highly self-motivated and success-driven with a strong desire to succeed.
• High energy level with a customer-focused mindset.
• Strong self-discipline and organizational skills with attention to detail.
• Excellent written and oral communication skills, including the ability to persuade and close sales.
• Ability to obtain appropriate licenses required by national, state, and local codes.
• Minimum of two years of successful sales or technical experience with fire alarms, security control, monitoring, or a similar industry, or equivalent technical experience and/or education.

Preferred Qualifications

• Bachelor’s degree in Marketing, Business, or Engineering.
• Ability to obtain NICET certification within the first 12 months of employment.
• Experience working with electrical contractors and the ability to read blueprints and wiring diagrams.
• Computer experience, including familiarity with Word, Excel, job costing systems, Microsoft, and Oracle programs.