Service Sales Manager - WIFH

About the role

The Service Sales Manager is responsible for managing people, shaping strategy, driving market growth, and expanding the lifecycle service business. The role aligns with organizations focused on growing aftermarket and service sales alongside equipment sales. Positions are located in Greenwood, IN, Houston, TX, or Kenosha, WI.

Responsibilities

• Leading change initiatives and driving continuous improvement.
• Translating corporate strategy into actionable regional or market initiatives.
• Establishing sales forecasts, budgets, and key performance indicators (KPIs).
• Identifying growth opportunities through market segmentation and lifecycle service strategies.
• Monitoring business performance and implementing corrective actions when required.
• Performing competitive analysis, including competitor offerings, pricing strategies, service capabilities, and market positioning.
• Identifying new service offerings based on market intelligence and customer feedback.
• Providing regular competitive insights and strategic recommendations to management.
• Supporting key account development and participating in strategic customer visits.
• Leading opportunity pipeline management and forecasting.
• Negotiating complex commercial agreements and service contracts.
• Analyzing sales performance, profitability, and business trends.
• Building long-term strategic relationships with customers.
• Understanding customer operational challenges and developing value‑based solutions.
• Driving customer satisfaction, retention, and loyalty.
• Supporting resolution of escalated customer issues.
• Collaborating with Operations, Engineering, Service, and Product Management to ensure successful project execution.
• Improving sales processes, CRM utilization, and reporting accuracy.

Requirements

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Minimum 2 years of experience in industrial B2B sales, service sales, or aftermarket business.
• At least 1 year in a leadership role.
• Experience developing business plans and commercial growth strategies.
• Experience with CRM systems, sales forecasting, and data analytics.
• Knowledge of industrial markets such as food & beverage, chemical, pharmaceutical, energy, or water treatment is preferred.
• Demonstrated ability to lead, coach, and develop a high‑performing sales or service team.
• Strong interpersonal and communication skills with the ability to influence cross‑functional teams.
• Proven experience establishing clear goals, performance expectations, and accountability.
• Ability to foster collaboration, engagement, and a customer‑centric culture.
• Strong decision‑making and problem‑solving skills under changing business conditions.
• Ability to translate technical solutions into customer business value.

Benefits

• Competitive salary and full benefits package, including medical, dental, vision, and life insurance.
• 401(k) plan.

Pay

The base salary for this role is typically between $125,000.00 and $145,000.00.