Service Sales Manager

We Elevate… Quality of urban life

About the role

Join us as a Service Sales Manager. The Service Sales Manager partners with the General Manager – Service to retain and grow the existing service portfolio while driving acquisition and recovery efforts for units outside of the portfolio across an assigned territory. This role is responsible for delivering exceptional customer satisfaction while supporting the region's strategic and financial objectives.

Responsibilities

• Partner with the General Manager – Service to execute the territory business plan and support the achievement of financial and operational goals.
• Drive the implementation of service sales initiatives and develop sales strategies that support regional growth targets.
• Aid in developing sales budgets and preparing the annual EI Sales Plan in alignment with regional objectives.
• Reinforce standardized sales management practices, processes, and tools to drive consistency and performance across the team.
• Grow the service portfolio by increasing unit count and portfolio value, with a strong focus on driving repair sales and immediate business opportunities.
• Collaborate with the General Manager – Service to develop and execute a sustainable customer excellence strategy that strengthens customer loyalty and service quality.
• Build and maintain strong relationships with key customers, decision-makers, and industry consultants through direct engagement and team involvement.
• Identify, develop, and expand relationships with major accounts, including national customers and strategic prospects.
• Lead account retention efforts by managing cancellation avoidance programs, with a particular focus on Top 20 accounts and other at-risk customers.
• Lead, coach, and develop a team of Service Sales Representatives by setting clear objectives, managing performance, and continuously enhancing team capabilities to achieve financial goals and key performance metrics.
• Ensure service sales meetings are effective, productive, and aligned with business objectives, leading meetings as needed.
• Foster a collaborative, high-performing culture through participative management practices, while supporting Schindler's values, culture, and leadership principles.
• Serve as the primary point of contact for escalated contractual matters, collection efforts, and customer disputes.
• Investigate and resolve complex customer concerns that require leadership involvement and escalation management.

Requirements

• Bachelor’s degree in Business / Management / Marketing / Sales preferred
• Business-to-business sales experience
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions
• Multiple years in various assignments within the Company, in the Elevator industry, or in another service-oriented business

Qualifications

• BA/BS Business / Management / Marketing / Sales preferred
• Business-to-business sales experience
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions
• Multiple years in various assignments within the Company, in the Elevator industry, or in another service-oriented business

Skills

• Excellent communication and interpersonal skills
• Strong negotiation and relationship-building abilities
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office Suite

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays
• Tuition Reimbursement - Eligible after 6 months of service
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption

Pay

Base Salary: $127,100 - $158,800

Schedule

Full-time