Service Sales Manager

About the role

The Service Sales Manager drives profitable growth of the US Semiconductor service business by identifying new OnTool (Fab) as well as Sub-Fab Service offerings, developing commercial strategies and proposals, assisting with key account plans and market sector plans for North America Semiconductor Service. This role acts as the Voice of the Customer to provide guidance for product development and deployment.

Responsibilities

• Assist in the development of service revenue, margin targets, forecasts and measurements to report achievements.
• Act as part of the US Customer Center Service management team to develop the supporting infrastructure and resources required to deliver Customer Center and Divisional strategies.
• Aid in defining annual service share and penetration targets with the Business Line Managers and the Customer Center General Manager.
• Manage all aspects of Service regional pricing policy and discount entitlement management (services and spares) within global guidelines and collaborate with Equipment Business Line management to achieve an optimal balance between market share and business profitability in the region.
• Develop financial models to quantify and demonstrate the value of performance-based service contracts to our customers, quantify the anticipated risks and rewards for the business, and monitor and report the actual performance of executed contracts.
• Support the service supply chain and Service Technology Centers (STCs) to achieve share and penetration targets.
• Collaborate with service and sales to define and present service plans and proposals for key customers and ensure that plans are reviewed regularly and adapted as needed to meet achievements.

Requirements

• Bachelor’s degree in technical discipline or equivalent experience, at least 5 years of experience in advanced technology environment, and 3 years in marketing, product management or other commercially-oriented role in a service business or Business-to-Business Sales.
• Knowledge in MS Excel, Word, Powerpoint.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Customer facing managerial experience.
• Excellent communication and administrative skills.

Qualifications

• Bachelor’s degree in technical discipline or equivalent experience.
• At least 5 years of experience in advanced technology environment.
• 3 years in marketing, product management or other commercially-oriented role in a service business or Business-to-Business Sales.

Skills

• Knowledge in MS Excel, Word, Powerpoint.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Customer facing managerial experience.
• Excellent communication and administrative skills.

Benefits

• Health and wellness programs, retirement savings, and employee assistance.
• Strong retirement 401k plan with matching.
• Paid family leave, health paternity/maternity leave, and many other benefits for a health work-life balance.
• Access global training, mentorship, and career progression pathways to achieve your professional goals.
• Individual learning opportunities, worldwide job opportunities or technical training from our academy.

Schedule

• This role is fully remote, enabling you to work from anywhere in the U.S.
• The role requires the candidate to travel within the U.S.

Pay

Salary is based on location average. Final salary may vary based on factors such as geographic location, experience, job-related skills, internal peer equity, etc.