Service RMA Coordinator

Responsibilities

• Responsible for processing, monitoring, and expediting Return Material Authorizations (Warranty and Non-Warranty), including credits, invoicing, new accounts, orders, quotes, etc.
• Take the lead in monitoring the RMA process from start to finish in turning the RMA around in a timely manner and respond to customers within the allotted time-period with solution or repaired product return.
• RMA entry and documentation into Master Control.
• Some Technical Support to troubleshoot inquiries to solve failures and avoid an RMA if possible.
• Complete evaluation findings for order entry errors resulting in RMAs.
• Cookordination communication between customers, customer service personnel, service persons, internal departments, and provide information and reports as needed.
• Customer Service back-up support including product availability request, special made product request, special shipping method request, handling phone calls, some product knowledge, etc.
• Handle ECOs to add new parts numbers into the system.

Qualifications

• Strong work ethic and positive attitude
• Excellent organization, verbal and written communication skills
• Able to follow procedures, problem solving and decision making
• Able to prioritize tasks, manage time effectively and maintain accurate records
• Able to multi-task in a fast paced environment and perform efficiently under pressure
• Able to work harmoniously within the department as well as interfacing with all other departments

About the Role

Provides a high level of customer service through communication with customers via e-mail, fax, mail and telephone.

Requirements

• High School diploma or equivalent
• Previous Customer Service experience in an order processing environment/inventory control environment a plus
• Basic knowledge on inventory management systems and Customer Relationship Management (CRM) software
• Working knowledge of computers with Microsoft Office software programs

Skills

• Problem solving
• Decision making
• Organization
• Communication
• Time management
• Multi-tasking

Benefits

Competitive compensation.

Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more.

Pay

N/A

Schedule

N/A

Benefits

N/A

Pay

N/A

Schedule

N/A

Benefits

Must pass drug and background screens.

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.