Service & Retention Lead - Lexington Sporting Club

Responsibilities

• Manage a book of Memberships and deliver superior customer service to all current and future fans through phone calls and face to face appointments.
• Engage the LSC fan base throughout the year with donor and season ticket holder events.
• Must be able to work evenings and weekends, as required. All home games will be worked in order to engage with your current client base while meeting future LSC One Members.
• Build relationships and expand business with current ticket holders and cold call new prospects and referrals to drive revenue.
• Work in the assigned onsite location on a daily basis as well as go on in person meetings out in the community.
• Contact businesses in the local area via outbound phone calls, appointment and event-based selling.
• Build out, plan, and execute monthly events with LSC One Membership base with the goal of building long-term relationships while looking for opportunities to gain new business.
• Deliver superior customer service to all current and future fans.
• Represent the Lexington Sporting Club with the highest level of character and integrity.
• Build superior internal relationships with the organization
• Achieve and exceed quarterly and monthly sales goals established by management team.
• Other related duties as assigned by the General Manager.

Qualifications

• Bachelor’s Degree with concentration in Sports Marketing or a related field.
• Two years of outbound sales with an athletic department of professional team.
• Comfort with making outbound phone calls in a professional and friendly manner.
• Strong work ethic, positive attitude and desire and ability to learn in a fast paced, highly competitive industry.
• Experience and proven success in an inside sales program or ticket sales role preferred.
• Strong drive to learn the sales process and grow your career rapidly.
• Full Time role.