Service Lead

Essential Duties and Responsibilities

• Serve as the main point of contact for assigned client accounts, ensuring strong relationships and customer satisfaction.
• Qualify new job requests by gathering critical information (e.g., site details, photos, budgets, deadlines, and contacts).
• Secure subcontractor compliance with customer-specific requirements and company protocols.
• Cookbook project timelines and schedules with subcontractors, site-level contacts, and corporate client representatives.
• Estimate costs, calculate markups, and prepare detailed proposals and presentations for timely delivery.
• Audit and inspect subcontractors to maintain compliance.
• Ensure client portals and internal systems are updated with current project status and documentation.
• Issue purchase orders (POs) to ensure proper approvals and alignment with company policies.
• Collect and organize invoices, completion photos, sign-offs, and other job-specific documentation.
• Negotiate subcontractor agreements, including terms, pricing, and scope of work, to ensure favorable conditions and project success.
• Write, edit, and format all RFQ/Proposal deliverables while maintaining on-time execution.
• Recruit, source, evaluate, and select subcontractors based on their expertise, performance history, and ability to meet project requirements.
• Act as the single point of contact for contractor bid sourcing in an assigned territory.
• Monitor subcontractor performance against contract terms, quality standards, and project specifications, addressing any issues or deviations promptly.
• Conduct regular performance reviews of subcontractors, providing feedback and recommendations for improvement where needed.
• Implement corrective actions if quality issues arise.
• Provide administrative support, including preparing and submitting reports on subcontractor performance, compliance, and any issues or incidents.
• Coordinate efforts with the Project Managers and Sourcing Team, ensuring databases and records related to subcontractors are maintained including contact information, performance metrics, and compliance status.

Performance and Quality Assurance

• Conduct regular performance reviews of subcontractors, providing feedback and recommendations for improvement where needed.
• Implement corrective actions if quality issues arise.

Additional Responsibilities

• Participate in required training and certifications to stay current with industry standards and company practices.
• Follow existing procedures, including accounting procedures, and provide feedback for improvement whenever possible.
• Be willing to “step up” to positively lead colleagues and subordinates.

Preferred Qualifications

• Bachelor’s degree or commensurate work experience.
• 1-3+ years of experience in a support role with a construction or related field.
• Basic knowledge of construction or project management practices is a plus.
• Experience in Asphalt and/or Concrete, a plus.
• Proficient in Microsoft Word, Excel and Power Point.
• Experience in NetSuite, a plus.

Position Type/Expected Hours of Work

This is a full-time position, Monday through Friday serving as primary work week. As required to support the needs of the business additional hours may be required. Employee may be eligible to participate in a hybrid work environment with proven track record. This role requires up to 30% travel.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or listen. Must also have ability to sit and stand appropriately for 8 or more hours at a time. Occasionally lifting 25-50 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Salary Range

The expected salary range offered for this position is $62,900-$91,330 annually. Actual pay will be adjusted based on various factors including but not limited to, experience, role-related knowledge and skills, relevant education or training, geographic location, and other job-related factors as permitted by law. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary bonus or commissions.

About Let’s Pave

Let’s Pave is a leading paving, roofing, and fencing services contractor with enterprise customers throughout North America. Through driving information technology, management consulting and creative capabilities, we deliver vision, execution and value with outstanding customer experience, business optimization and industry solutions. Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with stakeholders and partners; and reduce costs. Let’s Pave professionals serve clients from a network of offices across North America. We are proud to offer a comprehensive benefits package designed to support your well-being and professional growth, including:

• Medical, dental, and vision insurance
• Company-covered life insurance with optional buy-up for additional coverage
• 401(k) plan with company match
• Unlimited paid time off (PTO) starting day one of employment
• Hybrid work environment
• Employee growth and development program to support your career advancement

Join our team and enjoy a workplace that values your success and work-life balance!

Let’s Pave is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.