Service Lead

About the role

This Service Lead role combines leadership development with day-to-day impact. You'll help guide your department by supporting teammates, reinforcing standards, and delivering great customer experiences.

Responsibilities

• Engages peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicates with team members and assigns daily work tasks.
• Mentors and coaches other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Sets example for those in their department by modeling exceptional customer experience.
• Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensures freshness of products by closely monitoring execution of rotation and dating policies.
• Guides the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.

Requirements

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.
• Experience executing plans.
• A positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Benefits

• Great benefits that include team member discounts, weekly pay, and much more!