Service Lead

About the role

Lolli & Pops is seeking a part-time Service Lead to join their team. This role is a keyholder and member of the leadership team, driving store-level financial and operational results, focusing on guest engagement, and assisting in training, developing, and motivating team members.

Responsibilities

• Help drive store-level financial and operational results by monitoring KPI targets and taking appropriate action to achieve store targets
• Keep your team focused on guest engagement, sampling, and sharing product knowledge
• Maximize the overall performance of the team through product knowledge education, coaching selling skills, and leading by example
• Assist in training, developing, and motivating team members
• Assist the Store Manager with paperwork, ordering, inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that all policies, procedures, and operational directives are enforced consistently and effectively by all team members
• Be a champion of Lolli & Pops inside and outside of the store
• Must be able to lift up to 25 pounds

Requirements

• Exceptional interpersonal skills: energized by working with people, both guests and your team
• A passion for meticulous quality: understands that strong organization creates a highly efficient team
• A bias towards action: able to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done
• The desire to be coached and mentored: sees potential in yourself and enjoys growing that potential
• An eye for detail: knows that the little things, be it cleanliness, the extra touch or a few decimals, can make all the difference
• The desire to problem solve: likes finding problems and fixing them
• The ability to multitask: prioritizes and executes at many different tasks each day
• A positive attitude and fun-loving spirit: an optimist who freely embraces your inner child and enjoys having fun while you work
• Flexible availability: wants to work at our busiest times, and flex your availability to meet the needs of the business

Qualifications

• High school diploma or equivalent
• Experience in a customer service or retail environment
• Ability to lift up to 25 pounds

Skills

• Customer service skills
• Product knowledge
• Team management
• Inventory management
• Store operations

Benefits

• Flexible scheduling
• Opportunities for growth and development
• Company culture that fosters positivity and teamwork

Pay

The pay range for this role is 17 - 17 USD per hour (Mall of Columbia)

Schedule

Store Sales

Location

Columbia, MD