Service Lead

About the role

Lolli & Pops is seeking a part-time Service Lead to join their team. This role is a keyholder and member of the leadership team, responsible for driving store-level financial and operational results, fostering guest engagement, and training and motivating team members.

Responsibilities

• Help drive store-level financial and operational results by monitoring KPI targets and taking appropriate action to achieve store targets
• Keep team focused on guest engagement, sampling, and product knowledge
• Maximize team performance through product knowledge education, coaching, and leading by example
• Assist in training, developing, and motivating team members
• Assist the Store Manager with paperwork, ordering, and inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure policies, procedures, and operational directives are enforced consistently and effectively
• Be a champion of Lolli & Pops inside and outside the store

Requirements

• Must be able to lift up to 25 pounds

Qualifications

• Exceptional interpersonal skills: energized by working with people, both guests and team members
• A passion for meticulous quality: understands strong organization creates a highly efficient team
• A bias towards action: able to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques
• The desire to be coached and mentored: sees potential in oneself and enjoys growing that potential
• An eye for detail: knows little things can make all the difference
• The desire to problem solve: likes finding problems and fixing them
• The ability to multitask: prioritizes and executes multiple tasks each day
• A positive attitude and fun-loving spirit: an optimist who embraces inner child and enjoys having fun while working
• Flexible availability: wants to work at busy times and adjust availability to meet business needs

Skills

• Exceptional interpersonal skills
• A passion for meticulous quality
• A bias towards action
• The desire to be coached and mentored
• An eye for detail
• The desire to problem solve
• The ability to multitask
• A positive attitude and fun-loving spirit
• Flexible availability

Benefits

• Equal opportunity employer
• Committed to accommodating qualified applicants with criminal histories
• Commitment to continuous improvement

Pay

The pay range for this role is $16.50 - $16.50 USD per hour at Eastview Mall, Victor, NY.