SERVICE RESPONSE CENTER REP

About the role

Moffitt is the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida. The Service Response Center (SRC) is the 24/7 central hub for system monitoring and customer communication related to the division of Facilities & Support Services, which includes Facilities, Environmental Services, Parking & Transportation, and Safety & Security.

The Service Response Center Representative is the first point of contact for the facilities support division and serves as the telecom operator for the cancer center. The SRC Rep will take all incoming calls, create work orders, dispatch the appropriate response via radio, monitor various alarm systems, make appropriate overhead announcements, and document/log all telephone calls and alarms. The SRC Rep will dispatch emergency responses by following established procedures, which may include contacting 911.

Responsibilities

• Monitors radio receiver and telephone; answers and processes routine and emergency calls from department staff; deploys staff as appropriate.
• Provides accurate information to callers, especially those who cannot reach their intended party.
• Obtains and records information as to exact location of situation; uses telephone or radio to transmit information to necessary personnel and maintains radio contact with crews on site.
• Follows departmental rules and regulations regarding emergency calls and dispatches crews in accordance with pre-determined plans.

Requirements

• High School Diploma or GED.
• Minimum of one (1) year of experience in a high-volume call center/answering service switchboard environment (preferably in a healthcare Provider and/or hospital facility).
• Proficiency in utilizing the Windows office suite and Microsoft Word.

Skills

• Excellent communication skills, both written and oral, including the ability to interact with staff, patients, and families.

Pay

Salary Range: $16.91 - $24.64 per hour. Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.