Customer Service Center Rep
Join the team that is revolutionizing health care at BayCare Health System. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy built on trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today.
About the role
This remote position requires you to reside in the state of Florida. You will serve as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts, supporting the physician's office healthcare team by scheduling patient appointments, assisting with patient inquiries, and arranging procedures, laboratory work, and consultations with referral doctors.
Responsibilities
- Support the physician's office healthcare team
- Schedule patient appointments
- Assist with patient inquiries
- Arrange for other procedures, laboratory work, and consultations with referral doctors
- Quickly determine the needs of the customer
- Perform other marketing and non-marketing related duties as assigned
Requirements
- Must reside in the state of Florida
- Mandatory 2-week training in Tampa and Clearwater (must be able to attend)
- High School diploma or equivalent (required)
- Associates Degree (preferred)
Qualifications
- 1 year of call center experience (preferred)
- 1 year of customer service experience (highly preferred)
- 1 year of healthcare experience (preferred)
Benefits
- Competitive total reward package
- Medical, dental, and vision benefits
- Paid time off
- Tuition assistance
- 401K match and additional yearly contribution
- Annual performance appraisals and team award bonus
- Family resources and wellness opportunities
- Community perks and discounts
Schedule
- Full-time, non-exempt position
- Shift hours: 8:00 AM – 5:00 PM
- No weekend work
- No on-call requirement
- Always remote after training
Equal Opportunity Employer: Veterans/Disabled