Customer Service Rep

About the role

Remote Customer Service Representative (CSR) specializing in CPAP services, with a focus on serving military customers and providing white-glove support. Must be based in the Mountain or Pacific time zones.

Responsibilities

• Communicate with customers via inbound and outbound calls (manual and automated dialer system)
• Assess customer needs for additional products or services
• Evaluate customer compliance with physician orders
• Answer questions and provide customer education regarding products and services
• Document calls in a computerized record-keeping system
• Enter customer orders in a computerized system
• Verify and update demographic information (e.g., address, telephone number) in computerized records