Service Representative I

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsibilities

• Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building:
• Following hospital policies and procedures
• Performs Customer Service Duties:
• Answers telephones within three rings using designated script
• Manages Office Operations by:
• Utilizes a wide variety of systems to ensure operational effectiveness that include (but not limited to) KCI?, Allscripts', Lawson?, VeraSmart?, Service Tracking?, Transport Tracking?, Sentact? Amcom? and Medimizer?
• Provides administrative clerical support.
• Runs and collates various reports and other documents from the Service Response Center computer programs and assembles them for distribution to appropriate supervisor
• Maintains Department Files by:
• Developing Departmental Procedures for filing system
• Demonstrates self-management and cooperation:
• Able to work in a fast paced environment with demonstrated ability to prioritize multiple, competing tasks and demands
• Maintains Quality Service by:
• Enforcing quality and customer service standards
• Maintains Professional and Technical Knowledge by:
• Attending educational workshops
• Prevents the Spread of Bloodborne and Airborne Diseases by:
• Using work practice controls, engineering controls & personal protective equipment
• Additional Tasks:
• Performs any additional assignments as required by the manager/supervisor

Qualifications

• EDUCATION: High School graduate or G.E.D, AAS Degree in Secretarial Science or Administrative Office Technology. - Preferred or equivalent experience
• Experience Healthcare and/or previous Customer Service dispatching experience desired, 2 years in a medical setting; previous hospital experience preferred
• Proficient knowledge of various software programs

Special Skills

• Healthcare and previous Customer Service dispatching experience desired.
• Strong data entry skills required.
• Computer experience utilizing with Windows 7, Microsoft Word, Excel, Power Point.
• Excellent customer service skills, listening and telephone skills.
• Ability to read, write, speak and understand English fluently.
• Requires working knowledge of learned routines, procedures and practices.

Duties and Activities

• Subject to high stress situations, moderate noise environment, works with computer terminal, and prolonged sitting.

Physical Demands

• Subject to high stress situations, moderate noise environment, works with computer terminal, and prolonged sitting.

YNHHS Requisition ID

188435