Service Representative I

Responsibilities

• Answers and directs hospital switchboard calls in a polite and informative manner.
• Provides information by accessing alphabetical, geographical, or other directories in an effort to resolve callers’ needs.
• Supports management and nursing staff of department’s Triage program performing clerical duties as needed to maintain program integrity.
• Maintains current knowledge in all areas responding to incoming telephone requests to support overall health system operations.
• Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes in various programs.
• Demonstrates customer service skills, phone etiquette, and ability to meet productivity standards resulting in caller satisfaction.
• Promotes teamwork within the immediate and extended work area in order to foster positive employee relations.
• Demonstrates willingness to achieve personal and professional growth resulting in staff development.
• Performs clerical or administrative tasks as needed to assure the integrity of multiple Customer Service Center programs.

Requirements

• High School diploma, GED, Certificate of Completion or equivalent achievement.
• Minimum of one year experience in a medical office or clinic environment required with knowledge of medical terminology.
• Must have visual and auditory acuity to operate general office equipment.
• Must be able to read, write, speak and understand English.
• Must be able to effectively perform in a fast paced environment with multiple interruptions and competing priorities.

Qualifications

• Must be able to pass a background check.

Skills

• Excellent communication skills.
• Ability to multitask and prioritize.
• Knowledge of medical terminology.

Benefits

• Health insurance options.
• Flexible scheduling.

Pay

$22 per hour

Schedule

9:00 - 5:30pm w/rotating weekends