Service Representative I

About the role

This position is a service representative in a financial institution, responsible for providing prompt, efficient, and friendly service. The role includes handling various transactions such as check cashing, deposits, withdrawals, and loans payments.

Responsibilities

• Complies with and stays updated on all policies and procedures, federal and state laws applicable to the job.
• Answers all incoming telephone calls and assists or directs callers.
• Takes messages.
• Greets customers in person or on the telephone.
• Lights filing.
• Inputs check orders.
• Straight deposits, payments (no cash).
• Processes address changes.
• Call customers to verify checks, process various reports, contact customers on return items.
• Receives commercial and individual checking deposits, verifies endorsement, and issues receipts.
• Receives savings deposits.
• Places holds on accounts for uncollected funds according to Reg. CC.
• Accepts loan payments, checks due dates, and assesses late charges when applicable.
• Accepts requests for purchase of U.S. Savings Bonds.
• Accepts and places stop payment requests, check reorders, and address changes, distributes these to proper personnel for processing.
• Always keeps negotiable items secure and maintains a high level of safety for the Bank.
• Must be familiar with, and in compliance with, all banking regulations as applicable.
• Answer customer questions when necessary, always using the opportunities to cross-sell other bank services.
• Processes any of the following: Incoming mail, courier, ATM, Night Drop and payments, Treasury tax (TT&L) and loan payments, Signature cards, Transfers.
• Performs miscellaneous duties requested by a supervisor relating to the Bank and its functions.
• Provide, present and promote The Citizens Experience to all external and internal customers.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED); and a minimum of six months experience as a service representative in a financial institution; or six months experience with cash handling and customer service.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

The exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.