Service Rep III

What You Will Be Accountable For

• Handle incoming phone inquiries from customers regarding general policy questions, membership transactions, claims status, and less complex billing inquiries within established performance standards/metrics focusing on Supplemental Health and Vision Insurance policies.
• Read and interpret policies and contracts, interpret multiple benefit plans.
• Understand products and services offered and recognize the business impact prior to acting or making decisions.
• Analyze, investigate, and resolve most issues through first call resolution.
• Prepare written correspondence to address specific needs.
• Actively participate in team environment/activities such as workflow prioritization and monitoring, compliance with service standards and policies and procedures, problem solving, decision making and coordination with other support functions.
• Provide administrative support to divisional teams, as required.
• Perform customer outreach via telephone to educate new and existing customers on our services and self-service functions associated with Benefits Manager and follow up with customers when required.

Qualifications

• A High School Diploma.
• 2 years customer service experience, preferably in a call center environment.
• PC proficiency and strong computer navigation skills including the ability to fluently utilize several computer applications including Microsoft (Word, One-Note, Teams, Jabber, and Outlook).
• Clear and concise interpersonal, verbal and written communication skills.
• Organizational, mathematical and analytical skills.
• Self-directed and motivated.

Benefits

• Competitive W2 Hourly Rate ($18.00 - $20.00).
• Access to Healthcare and Dental Insurance Plan of Choice.
• Equipment provided, including a company-issued laptop.

Schedule

This is a flex-position (3 days in the office and 2 days working from home). Need to have the ability to adapt to a work from home environment which includes reliable high-speed internet and business appropriate work area.