Field Service Rep III

Job Summary

The Field Service Rep III – Sr Diesel Technician provides OEM support and repair services for DMS equipment in the field. This role combines advanced technical expertise with independent problem-solving to diagnose, troubleshoot, install, and maintain complex systems at customer sites.

Accountabilities

• Provides mechanical, electrical, and supervisory services to assemble, install, repair, overhaul and maintain company products in accordance with prescribed tolerances and according to established procedures.
• Captures and submits complete service reports and QA documentation on each project.
• Maintains personal skill levels and continually develops new skills to maintain proficiency with new and evolving products.
• Coordinates, plans, and prioritizes activities of service projects to ensure timely delivery.
• Performs the job according to DMS standards and according to the procedures as defined by the product company.
• Executes the job in the most efficient and effective manner.
• Performs the job within budget and on schedule.

Standards

• Coordinates, performs, and supervises assembly, installation, repair and maintenance of Diesel Engine products in the field and shop.
• Provides expert technical guidance and support to field service team, ensuring adherence to quality standards and processes.
• Accomplish Diesel Engine overhauls, inspections, tests, and troubleshooting and ensure performance in accordance with work standards.
• Utilizes technical information, repair specifications and procedures to accomplish requirements.
• Resolves service complications to customer’s satisfaction within standards of specifications of equipment to assure safe and reliable operations of equipment.
• Prepares and submit complete service reports and QA documentation on each project.
• Document actions taken or needed and make recommendations to customers and internal management regarding improvement opportunities.
• Performs on-site investigation of warranty claims to assess validity of claims.
• Provide technical leadership guidance and planning assistance to customers.
• Project positive image of company and products.

Training and Development

• Ensures continuous improvement methods and instructs customer personnel in proper assembly service, installation and repairs of company products.
• Ensures methods and techniques to company personnel for product improvements or repair and service improvements.
• Ensures compliance with health, safety, and environmental regulations and processes during service activities.
• Maintains computer skills to effectively communicate from remote locations with management, staff, and customers via email, word processing, spreadsheets and databases.
• Solves workplace conflicts as necessary.
• Adheres to workplace safety, security and housekeeping standards.
• Interfaces with customers and suppliers on a daily basis and promotes the positive image of the corporation.
• Sets appropriate business expense and travel information in form in accordance with established procedures and policies.

Teamwork and Leadership

• Coordinates, plans, and prioritizes activities of service projects to ensure timely delivery.

Skills

• Equipment Maintenance — Performing Diesel engine commissioning, overhauls, and routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Repairing — Strong Mechanical aptitude - Repairing Diesel engines or systems using the needed tools.
• Troubleshooting — Determining causes of operating errors and deciding what to do about it.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Education and Experience

• High School Diploma or GED Required.
• 3+ years of Field Service Experience in Maritime industry.
• One of the following:
  • An Associate’s degree in technical a discipline and 2+ years prior experience in a diesel engine field;
  • A Technical certification from an accredited school as a diesel engine mechanic with 4+ year’s experience in diesel engine service;
  • 8+ years prior experience in diesel engine service, support, or repair;
  • 4+ years of relevant military experience.

Physical Demands and Work Environment

• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs; balance, stoop, kneel, crouch or crawl, talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually moderate.