Service Delivery Representative III
To serve as our Members' first channel of choice
To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial needs, to be there for our Members when they are unsure how to proceed, and to be there for them when other channels are unable to support their needs.
Our job is to be ready and willing to consistently provide World-Class Personal Service on each and every contact.
- Handle Member inquiries by leveraging knowledge and resources about various different products, services, processes, procedures, and policies.
- Navigate the internal support website to provide solutions and drive calls efficiently.
- Identify and collaborate with the appropriate support departments to ensure timely resolution of issues.
- Suggest ways that our Members can easily access and manage their accounts.
Qualifications
- A high school diploma or GED.
- 3-5 years of previous related experience.
- Credit union/financial institution experience preferred.
Additional Job Functions
- Performs other duties as assigned.
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
Pay and Benefits
The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range $24.56 - $35.62
Schedule
Scheduled Weekly Hours 30