Service Delivery Representative III

To serve as our Members' first channel of choice

• Handle Member inquiries by leveraging knowledge and resources about various different products, services, processes, procedures, and policies.
• Navigate the internal support website to provide solutions and drive calls efficiently.
• Identify and collaborate with the appropriate support departments to ensure timely resolution of issues.
• Suggest ways that our Members can easily access and manage their accounts.

Qualifications

• A high school diploma or GED.
• 3-5 years of previous related experience.
• Credit union/financial institution experience preferred.

Additional Job Functions

• Performs other duties as assigned.
• Complies with regulatory compliance and assigned training requirements.

Pay Range

The pay range for this position is $24.20 - $35.09 per hour.

Schedule

Scheduled Weekly Hours: 40