Client Service Representative III

About the role

The role involves performing specific functions as a Lead or single person on-site. Responsibilities include organizing and scheduling staff assignments, managing daily work flow, overseeing the generation of departmental reports, and supervising external vendor billing processing.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Communicates and trains team in changes to workflow or procedure.
• Maintains and manages daily and monthly records on service activity.
• Effectively communicates with the client and staff.
• Participates in the development, preparation and presentation of formal reporting requirements to the client.
• Serves as the main point of contact to the client for daily activity and participates in client meetings on account activity.
• Performs daily key operator and/or convenience care functions.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.

Requirements

• High School Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.

Qualifications

• Must be able to obtain and maintain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Skills

• Effective knowledge and use of all established policies, procedures, tools, and equipment.
• Customer satisfaction through the performance and maintenance of reprographic equipment.
• Operate a palette jack, regularly lifting heavy objects (50+ lbs).
• Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
• Verifies incoming shipments corresponding to packing lists.
• Completes required receiving documentation in order to maintain accurate department records.
• Packages, weighs, and labels parcels in a manner which minimizes the occurrence of transport damage.
• Responds to inquiries from internal personnel and customers and provides shipping status information.

Benefits

Includes a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

Pay

Average hourly rate: $20.54 to $28.20 hourly.

Schedule

Full-time On-Site.