Member Service Rep III

About the role

This position is for our Northridge Branch located at 8601 Devonshire Street, Northridge, CA 91324. This is a part-time position and may be hired between 20 - 30 hours, depending on branch needs.

Responsibilities

• Provides World Class Member service to Members visiting branch/service center locations.
• Provides detailed information and promotes credit union products and services to build relationships.
• Processes transactions in areas of savings, consumer loans, real estate loans and auxiliary credit union services.
• Delivers World Class face-to-face service to Members requesting account assistance.
• Provides consultative services to Members regarding credit union products and services by assessing the Member's needs, addressing their concerns and gaining agreement.
• Processes new Memberships, additional shares accounts, savings services, loan requests and loan fundings as requested by Member.
• Completes documentation for accounts and loans according to credit union procedures.
• Maintains cash and negotiable items.
• May act as branch liaison to support departments.
• Performs various file maintenance including processing requests for a change of address, check orders, and ordering ATM cards, etc.
• Performs other related duties as assigned or requested.

Qualifications

• A High School Diploma or GED is required.
• 3-5 years of previous related experience is required.

Skills

• Specific knowledge of credit union savings and loan products and services.
• Begins concentration on specialty area of expertise in branch (savings, consumer, or real estate loans).

Benefits

• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.

Pay

• Compensation is commensurate with experience.

Schedule

• The schedule is part-time, ranging from 20 - 30 hours per week.

Benefits

• Details of benefits are not specified in the job posting.