Service Reception & Showroom Reception (Hybrid Position) For Hot Tub Store

About the Role

Take A Break Spas & Billiards is seeking a versatile, highly organized, and communicative professional for a hybrid Service Reception & Showroom Reception position. This role bridges critical administrative support for our technical field team with active customer service and retail sales on our showroom floor.

Schedule

Full-time, 40 hours per week. Store operating hours: 10:00 AM – 6:00 PM, Monday through Saturday.

Pay

Baseline pay: $16.00 to $20.00 per hour (starting rate scales with experience and capability). Wage increases systematically as training benchmarks are achieved and tasks are executed without supervision. Additional compensation includes commissions on completed, paid billable hours and spiff commissions on large ticket sales.

Responsibilities

Service Reception

• Open and close the Service Department, including unlocking/locking doors, counting down till, pulling deposits, and taking them to Admin for night drop.
• Open and close the point of sale; maintain a clean and presentable workspace.
• Attend company meetings to improve efficiency and address customer difficulties.
• Coordinate with Service Techs for efficiency and accuracy.
• Answer phones and communicate pleasantly, empathetically, and efficiently, even in difficult situations.
• Answer basic hot tub repair questions.
• Complete work orders and set up techs for jobs.
• Order parts for jobs as needed and schedule or reschedule techs.
• Follow up and support techs and/or customers during and after jobs.
• Ensure all work orders are closed out properly with all information, notes from techs, money received, and warranty completed.
• Start warranty trails (electronic and paper), return parts, and establish credits from vendors.
• Complete work orders from credits and communicate with the Store Manager or Accountant to confirm credits.

Showroom Floor Reception/Sales

• Answer phones and communicate pleasantly, empathetically, and efficiently with customers.
• Assist customers on the showroom floor, answer inventory questions (especially for hot tubs and pool tables), and write up work orders.
• Perform data entry in spreadsheets and schedule delivery crews.
• Multitask, prioritize, and manage time effectively.
• Maintain the store’s clean and organized appearance, set up product displays, restock items, and correct product pricing.
• Assist customers with checkout and help hit sales targets month over month.

Daily Duties

• Set up till every morning and check voicemail at the beginning of the day, relaying messages to appropriate departments.
• Handle transactions at the cashier’s desk for carry-out items.
• Send customer paperwork to HQ for delivery or service and confirm scheduled deliveries on the calendar.
• Assist with product location and inventory in the store.
• Keep the cash wrap desk, showroom, bathrooms, and back stock organized and clean.
• Follow the cleaning chart for daily, weekly, and monthly duties.
• Check voicemail at the end of the day, count till, and prepare daily deposit.
• If the manager is unavailable, take the deposit to Central Bank for night drop-off.

Requirements

• High school diploma or equivalent.
• Proven background in retail sales, clerical administration, customer service, or hospitality operations.
• Strong familiarity with spreadsheet management software (Excel/Google Sheets) and cloud processing tools (Google Docs).
• Reliable personal vehicle and valid driver’s license to travel between showroom locations or conduct operational errands.
• Exceptional listening skills, high emotional intelligence to navigate escalated customer complaints, and ability to work independently under minimal supervision after onboarding.

Benefits

• Paid Time Off
• Life Insurance
• Employee Discounts
• On-the-job training
• Medical Discounts