Receptionist - Hybrid

Key Responsibilities

• Welcome and greet patients and visitors in a professional and compassionate manner
• Answer and route patient phone calls
• Maintain a calm, composed, and professional demeanor
• Anticipate patient needs and anxieties; provide clear and supportive responses to questions
• Schedule patient appointments in accordance with physician templates
• Identify scheduling conflicts and recommend appropriate solutions
• Maintain accurate patient records, including demographic, financial, and insurance information
• Collect co-pays and patient payments
• Collapse patient care in collaboration with nursing staff
• Partner with the Finance Department to ensure reimbursement and insurance information is complete
• Appointment confirmations and patient charting

Skills & Qualifications

• High School Diploma or GED required; Associate degree preferred
• Minimum of 1 year experience as a medical office receptionist
• Minimum of 3 years customer service experience
• Strong computer proficiency
• Excellent listening, communication, and interpersonal skills
• Ability to work independently and exercise sound judgment
• Comfort working in a fast-paced, high-standard, and occasionally stressful environment

About IVI-RMA

IVI-RMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVI-RMA embraces the great responsibility of advancing the field of human reproduction. IVI-RMA Innovation, as one of the pillars of IVI-RMA Global, is a renowned leader in fertility research and science.

Check out our websites at: RMA Network & IVI-RMA.

Benefits

• Medical, Dental, Vision Insurance Options
• Retail 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

Equal Opportunity Employer

IVI-RMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVI-RMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVI-RMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVI-RMA will not tolerate discrimination or harassment based on any of these characteristics.