Service Readiness Manager

About the role

We are seeking a Service Readiness Manager to lead our Service Readiness team and ensure products are designed, launched, supported, and retired with the customer and service experience in mind. In this role, you will partner closely with Product Management, Engineering, Customer Service, Service Operations, Training, and external partners to build service readiness into the product lifecycle from early design through end-of-life. You will establish and lead the Service Readiness program, ensuring that teams have the processes, tools, content, training, parts, technical information, and support capabilities required to successfully launch and sustain products. The ideal candidate combines strong people leadership, program management, service operations expertise, and product lifecycle experience with the ability to influence cross-functional teams. You will use customer feedback, field performance, case trends, and service data to identify opportunities to improve product quality, reduce customer friction, and strengthen the overall service experience.

Precor is known for developing and manufacturing the most innovative and reliable commercial fitness equipment on the market. With over 40 years of empowering exercisers, trainers, business owners, and operators alike we take pride in offering world-class fitness solutions across over 13,000 facilities and 100+ countries. We sweat every detail to bring best-in-class product solutions into commercial facilities, meeting